Full-Time Job
Position start date: ASAP
Location: Hybrid - Lehi, UT
Job Type: Full-Time Job
Hours per Week: 40 hours
Job Category: Comms
Counts for 399R credit? See course requirements
Counts for 496R credit? See course requirements
Wage/Salary: See application
Application Deadline: ASAP
QUALIFICATIONS OF APPLICANT
- 2+ years of experience in Account Management / Implementation.
- Drives Results: Consistently achieving results, even under tough circumstances.
- Takes personal responsibility for decisions, action, and failures.
- Manages Complexity: Making sense of complex. high quantity, and sometimes contradictory information to effectively solve problems.
- Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
- Collaborates with Others/Interpersonal Savvy: Building partnerships and working collaboratively with others to meet shared objectives.
Work cooperatively with others across the organization to achieve shared objectives. - Partners with others to get work done.
- Strong technical aptitude.
DESCRIPTION OF JOB DUTIES
- Develop and manage relationships with customers throughout the implementation process.
- Manage a portfolio of customers in various stages of implementation.
- Act as the project manager/point contact for each customer.
- Keep the customer informed throughout the process and set clear expectations.
- Teach and train customers how to maximize the value of the Weave platform.
- Provide a five-star customer experience with each customer.
- Triage, troubleshoot and prioritize issues as they arise during implementation.
- Coordinate with adjacent teams on all tasks related to onboarding.
- Utilize reports and data from various systems to help guide decision-making and manage your portfolio of customers.
- Aid offices with installing their Weave software and hardware.
- Handle escalations with customers.
- Daily documentation of all completed and uncompleted work.
- Manage your calendar and scheduled events