Internship
Position start date: ASAP
Location: Salt Lake City, UT
Job Type: Internship
Job Category: General COMMS
Counts for 399R credit? Yes, see hours requirement
Counts for 496R credit? Yes, see hours requirement
Application Deadline: ASAP
QUALIFICATIONS OF APPLICANT
- Currently pursuing a Bachelor's degree with a 3.0 cumulative GPA or higher
- A strong sense of personal ownership and responsibility
- Ability to translate complex technical ideas into simple, easy to understand content
- Strong written and verbal communication skills (both internally and externally)
- Ability to work independently, cross-functionally, and on multiple initiatives at the same time with a proven record of driving results
- Excellent analytical capabilities and problem-solving skills combined with sound business judgment in a fast-paced environment with evolving priorities
- Detail-oriented, organized and a good team player
- Bias towards finding solutions versus shutting down ideas
DESCRIPTION OF JOB DUTIES
- Manage technical issues by investigating and troubleshooting problems, escalating user issues, managing issue workflows and proactively identifying consumer needs
- Develop and maintain technical product expertise and work closely with other support and product/engineering team members to resolve user issues
- Identify and monitor key user operational metrics to help drive improvements to our product and support offerings
- Collaborate with Engineering, Product Management, Marketing, and other cross-functional peers on specific user-impacting issues and bugs.
- Assist in writing clear Help Center and user education content
- Engage with our users in the Lucid Community
- Investigate and process customer requests for cancellation and refunds over email
- Resolve customer concerns related to billing such as downgrades, duplicate charges, invoice changes, trial subscriptions, and declined payments
- Research accounts in which payments have been posted and customer disputes activity
- Develop a deep understanding of changing product offerings and account types and implement these changes into our billing processes
- Communicate and follow up effectively with customers in a clear and timely manner
APPLICATION INSTRUCTIONS
Apply directly using this link.
COMPANY NAME AND BRIEF DESCRIPTION
Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego.